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    Scenario: Codonas as part of a strategy to protect the business from the unfortunate media attention that affected the Amusement park industry and comments made on trip advisor, sought a ‘Customer Service’ skills program that could be designed specifically for them to deliver as and when required.

    Jacqueline was able to design a bespoke program and deliver a Train the Trainer course to help them deliver the course in future. The course was then rolled out to their 200+ staff and is included as part of their staff induction.

    Feedback was that the training program provided was a high standard and easy for the team to go ahead and deliver. Ian Littlewood (Operations Director, John Codonas Pleasure Fairs Ltd, Aberdeen) also commented that “Jacqueline was excellent at delivering the course.”