Scenario: Following a request to facilitate a session around improving Customer service to a section within Edinburgh Napier University, the client was delighted with the result and recommended Jacqueline for similar work. This then led to another section within the University requesting Jacqueline to design and deliver a bespoke Customer service skills program for the entire team (230 staff.) Here is some feedback received from the Client…
“Just a note to say thank you so much for arranging the Customer Service Training… The tutor, Jacqueline McGregor, was excellent…The session was obviously pitched at the correct level as all of our Team participated well during the session and we had very good feedback from them.” (Louise McElhone, Head of Student Administration Services)
Jacqueline is honoured to support Edinburgh Napier University over the past couple of years and to have played a small part in helping them drive towards their results in the Good University Guide 2021.
Image courtesy of Edinburgh Napier University’s LinkedIn page