Customer Service skills

Duration: 2 Hrs Virtual

Target audience: Anyone looking to refresh their skills or hone their customer service skills in order to provide better quality service.

Course contents: 

  • Appreciate and state why Customer Service is important
  • Increase the quality of Customer Service by;

           – Focusing on awareness skills

           – Making the customer feel valued and welcome

           – Finding out and meeting customer needs and wants

Here’s what previous participants had to say about the course:

Feedback on Customer Service skills course

Click on the image below to see the feedback received from Edinburgh Napier University

 

 

Pricing: £375.00 excl VAT for groups of 4-12 participants. This price includes participants’ materials.

For further details or to discuss a tailored course for your Organisation please get in touch