Customer Service skills
Duration: 2 Hrs Virtual
Target audience: Anyone looking to refresh their skills or hone their customer service skills in order to provide better quality service.
Course contents:
- Appreciate and state why Customer Service is important
- Increase the quality of Customer Service by;
– Focusing on awareness skills
– Making the customer feel valued and welcome
– Finding out and meeting customer needs and wants
Here’s what previous participants had to say about the course:
Feedback on Customer Service skills course
Click on the image below to see the feedback received from Edinburgh Napier University
Pricing: £375.00 excl VAT for groups of 4-12 participants. This price includes participants’ materials.
For further details or to discuss a tailored course for your Organisation please get in touch