Managing internal discussions

Duration: 1 Hr 30 mins Virtual

Target audience: Anyone looking for strategies to handle difficult conversations successfully in the workplace.

Course contents: 

  • Appreciate the importance of preparing for a difficult conversation
  • Identify techniques to handle difficult conversations
  • Practice conducting a difficult conversation/ review typical work scenario that involve difficult conversation
  • Recognise when to escalate an issue or attain appropriate guidance

Here’s what previous participants had to say about the course:

“I liked the scenarios, it was good to see different types as not all difficult conversations are with a manager they can be with colleagues” (Q2 Solutions, a leading clinical trial laboratory services organisation)

“Very helpful seminar to help me do a better job.” (Q2 Solutions, a leading clinical trial laboratory services organisation)

“The objectives were greatly met with informative information and discussion around opening up a difficult conversation with a do’s and don’t approach. These were discussed in detail and elaborated with various discussions around different scenarios.” (A leading Scottish Law firm)

“I really enjoyed this.”… “One scenario was almost identical to one I have been experiencing and I’ve been having a couple of  ‘difficult’ conversations with people about it but nothing gets done. This training has opened my eyes and made me see the reasons why.” (A leading Scottish Law firm)

“Enjoyable course that covered various scenarios that I could relate to” (A leading Scottish Law firm)

“I really enjoyed this course and Jacqueline presented it very well and made it look easy to having ‘difficult conversation.’ “ (A leading Scottish Law firm)

“I thought the course content, structure and delivery were all excellent. I would be keen to attend more training given by Jacqueline. “ (A leading Scottish Law firm)

Pricing: £160.00 excl VAT per person or £375.00 excl VAT for groups of 4-12 participants. This price includes participants’ materials.

For further details or to discuss a tailored course for your Organisation please get in touch