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How to improve customer experience?

    It means a lot to me to be able to give back, which is why I am delighted to announce the partnership with ‘Blood Cancer UK’, a recommendation stemming from my previous collaboration with Marie Curie in 2023.

    My involvement with Blood Cancer UK entailed developing a bespoke programme for their Supporter Relations Team, a task I have found incredibly rewarding.

    Blood Cancer UK’s Supporter Relations Team were seeking guidance on how their team can provide an excellent customer experience. In response, I designed and delivered a bespoke programme incorporating the Six Pillars model. This model is based on a report by KPMG Nunwood and outlines the consistent practices of organisations renowned for providing great customer experiences.

    During the session, the team had the opportunity to reflect on the Six Pillars model and evaluate their current customer service against its criteria. The client was impressed by the effectiveness of the workshop, remarking that the Six Pillars exercise was ‘useful and will help to guide future improvements.’🌟

    It has been an honour to work on this project and support such a passionate team. I am grateful for the wonderful feedback I have received.

    For further details, please take a look at the following short video which shows slides from the training session along with some feedback about the programme.