Holding difficult conversations
Duration: 1 Hr 30 mins Virtual
Target audience: Line Managers looking for techniques that will make it easier for them to handle difficult conversations in the workplace.
Course contents:
- Appreciate the importance of preparing for a difficult conversation
- Identify techniques to handle difficult conversations
- Practice conducting a difficult conversation/ review typical work scenario that involve difficult conversation
- Recognise when to escalate an issue or attain appropriate guidance
Here’s what previous participants said they found most useful about the the course:
“The scenarios were very helpful” (Q2 Solutions, a leading clinical trial laboratory services organisation)
“Hearing other Managers’ experience” (Q2 Solutions, a leading clinical trial laboratory services organisation)
“Breaking down the key elements of planning for and initiating the conversation”(Q2 Solutions, a leading clinical trial laboratory services organisation)
“Enjoyable course that covered various scenarios that I could relate to” (A leading Scottish Law firm)
“I thought the course content, structure and delivery were all excellent.” (A leading Scottish Law firm)
Pricing: £160.00 excl VAT per person or £375.00 excl VAT for groups of 4-12 participants. This price includes participants’ materials.
For further details or to discuss a tailored course for your Organisation please get in touch
