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Testimonials

Scenario: The Supporter Relations Team at Blood Cancer UK reached out to Jacqueline for guidance on…

It has been an honour to support Abbotsford Care LTD over the years. Abbotsford Care (based in Fife,…

Bespoke workshop by Jacqueline @JM Potential

Scenario: Deaf Action an Edinburgh based, not for profit organisation working to improve the quality and…

Scenario: A public sector client (600 employees) looking to trial hybrid working for a year to…

Scenario: InternetCreation offer complete web solutions to businesses throughout Scotland and the UK. Further to a…

Scenario: As a preferred supplier of Leadership Development & Consultancy for Business Gateway Fife, this means that…

As businesses begin to consider returning staff to the workplace, I have been reflecting on the…

Scenario: Following a request to facilitate a session around improving Customer service to a section within…

Scenario: Aegon UK, keen to invest in the personal development of their staff, consulted with Jacqueline…

Scenario: Further to a request for a family run business (with around 500 employees) to develop…

Scenario: In response to the results from an employee engagement survey. Q2 Lab solutions were keen…

It is an honour in itself to be invited to join the Board for Fife Gingerbread…

The past few weeks have been busy with conducting evaluations. It was exciting to hear the…

Scenario: Further to a request from the Care inspectorate for a be-spoke teambuilding workshop that utilises…

Scenario: Despite having a social media policy in place, a client was concerned that staff were…

Scenario: Following the request to provide a course on facilitating meetings, specifically around case meetings. Jacqueline…

Scenario: As part of their strategic plan, Scottish Rugby were keen to provide soft skills training to all staff…

Scenario: Avtek Solutions are keen to support efficiencies in the workplace. Mark Lawrie (Managing Director) had heard about…

Scenario: Codonas as part of a strategy to protect the business from the unfortunate media attention that affected…

Scenario: Successful Architect, Niall Young looking to develop his business sought one to one coaching from Jacqueline McGregor to…

Scenario: A new Managing Director coming on board with fresh ideas to move forwards Business Gateway Fife led to…

Scenario: Following a request to deliver a Communication skills course within one of the Care Homes…

Scenario: Through her meetings with various organisations, Jacqueline recognised that many business owners were unaware of the…

“I’ve got a much better vision about where I want the company to go” These were the…

Coaching Case study

Re-structuring within a department had made a manager, with nine years’ experience in the organisation, feel unsure in terms of her role within the department
and she didn’t feel part of the management team. Her new line manager questioned her abilities and planned to place her on an improvement plan with the intention
that she would lose her job if she didn’t meet expectations.

The employee engaged on a coaching program. It became apparent that her lack of motivation was affecting her performance. As part of the coaching program she set herself goals to regain her motivation and to take actions to make her feel part of the team. By the end of the coaching program the manager stated she felt more motivated and was actively sharing ideas at the management meetings. Her line manager commented that he had seen a positive turn around in her performance.
Manager, Financial Services, Florida, USA

Talent Management Case Study

A client facing a skills shortage at management level asked for assistance to find a proactive approach to recruit and retain managers. Through working in partnership with the Client’s operational team, Jacqueline was able to introduce a Career Development Program which improved succession planning and staff retention as employees could see an opportunity for career development within the company. Results from the program also showed that individuals recruited through the program performed at a higher level than those recruited outwith. To add, the program saved the Client £140K in recruitment costs. The Client’s feedback was “Overall the assessment has been a great experience. It gives an extra image of professionalism to the Company and it shows that we care about our employees”
Contact Centre Director, Leading Global Outsourcing organisation, Edinburgh